Here at Axe Valley Home Care, we are passionate about what we do, and we pride ourselves on being extremely thorough. At the start of any care package, we undertake a complete care needs assessment. You and your representatives will be fully involved in its development, and we provide a service that is tailored to your individual requirements. If you are a private client, an agreement for signature by both parties will be issued.
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A care plan will be developed based on your needs, and this will incorporate assessments covering the major areas of care. The care plan will be based on the way you would like us to provide care for you, and will vary considerably from person to person. To ensure that we give you the best possible service – one that fully reflects your current wishes and needs – your care plan will also be monitored and reviewed at regular intervals. For further information about care plans or any other aspects of our services, please do not hesitate to contact our team.
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Your visits will take place at a regular time. You will have regular carers who will know your routine. Every week, you will receive a timetable showing the planned time of your visit and who will be coming. For us, what we do is more than a business; we are devoted to providing our clients with a truly first rate level of care, and if you ever have any concerns, complaints or suggestions for improvement, please do not hesitate to contact us. You have our assurance that we will look into the matters you raise as a matter of priority.
For further information, please do not hesitate to contact us.